Free Delivery Over £75 | Free Returns
Store Policy
Customer Care
At ThreadLab & Co, we’re committed to making every interaction with us as seamless and satisfying as possible. Our customer care team is here to help you with any questions, whether it’s about product details, order processing, returns, or collaborations. We want you to feel confident and valued with every purchase.
How to Contact Us
If you have any queries or need assistance with your order, please don’t hesitate to reach out. Our dedicated team is available to support you with any concerns and ensure a smooth shopping experience. Contact us at info@threadlabandco.com, and we’ll respond promptly.
Our Guarantee
We believe in the quality of our products and stand behind every piece. If you’re not fully satisfied with your purchase, our customer care team will work with you to resolve the issue through our straightforward return and exchange process. At ThreadLab & Co, our mission is to make shopping easy and enjoyable, so you can wear our designs with confidence and pride.
Thank you for choosing ThreadLab & Co! We’re here to help every step of the way.
Privacy & Safety
At ThreadLab & Co, we take your privacy and safety seriously and are committed to protecting your personal information. We only collect essential information needed to process your order, provide customer support, and enhance your experience with us.
1. Information Collection and Usage
We collect personal data, such as your name, address, email, and payment information, solely for processing orders and ensuring smooth transactions. This information allows us to confirm your order, update you on its status, and contact you if necessary for follow-up.
2. Secure Payments
All payments are securely processed through trusted third-party banking providers that meet industry standards for data protection. This ensures that your payment information remains safe, as we do not store any banking details on our servers.
3. Data Protection
Your information is securely stored and is only accessible to authorized personnel. We do not share or sell your personal data to third parties, except as required to fulfill your order or comply with legal obligations.
4. Communication Post-Purchase
After your purchase is completed successfully, you may receive a confirmation email and, occasionally, a follow-up message to request feedback or inform you of similar products or promotions. You may opt out of marketing emails at any time.
We are dedicated to providing a safe shopping experience for all customers. Should you have any questions or concerns regarding your data, please feel free to contact us directly.
Wholesale Enquiries and Collaborations
Interested in carrying ThreadLab & Co products in your store?
We’d love to partner with retailers who value unique, artist-driven apparel. Our monthly collections feature exclusive designs created with local tattoo artists, offering your customers something fresh, stylish, and truly one-of-a-kind. We also offer custom design options tailored to your store’s aesthetic, giving you exclusive products that stand out.
For pricing, order minimums, and wholesale terms, please contact us at info@threadlabandco.com. Let’s bring our bold designs to your customers!
Are you a tattoo artist interested in bringing your art from skin to fabric?
At ThreadLab & Co, we partner with talented local tattoo artists each month to create exclusive, limited-edition t-shirt and hoodie designs. We’re all about supporting the local art scene and showcasing bold, original artwork that our customers can wear proudly.
If you’re interested in collaborating with us, reach out to info@threadlabandco.com for more details on the process, compensation, and how your art could be part of our next release!.
Payment Methods
Credit / Debit Cards
PAYPAL